without prejudice
The company does insist that its dealer shall cooperate with the end user and whilst some items that may genuinely not be warranty for whatever reason both the company and its dealers should err more generously but not exclusively to the customers benefit. Users who obviously abuse this generosity may be excluded from this policy. Accident damage or reckless tampering is of course excluded. Goodwill and cooperation between the company and user is desirable. At all times the company is aware that disabled and elderly users do rely heavily on this product and the company will endeavor to make prompt and timely repairs
The user should understand that due to the ever rising costs of suitably qualified tradesmen and running costs of vehicles along with the obvious financial constraints of the majority of users it is not commercially viable to have excess mechanics and vehicles ready and waiting whilst maintaining relatively ongoing low service charges
The company appreciates the frustrations experienced in life as a whole by some of our users and with many years of experience we can easily help you cope. However we suggest that cooperation and understanding will achieve more than a cranky outburst against the very people that are employed to assist you
The warranty is a return to base warranty and a call out fee can be charged for on site service or collection. In many instances a person may be confused about the operation of the scooter or its systems. This callout might be considered an education of the user rather than a warranty fault. In some cases and at the companies discretion the user may receive a waiver on the callout fee on up to two occasions during the warranty term. This applies to only users in the dealers local service area who purchased the scooter new. Users who obviously abuse this policy may be excluded
The company will cooperate with remote area and regional users on the following basis
The user could at all times after receiving a warranty return advice transport the scooter at the users cost to the dealer for service or repair
The user with the assistance of a local competent mechanical person or auto electrician could cooperate with the dealer in resolving most issue locally. Data suggests that almost all issues are usually of a minor nature. The company will provide parts and expert advice and may provide the postage on those parts. The company or its dealers are not liable for the users local costs
------------------------------------------------------------------------------------------------
3 Year Warranty.
It has come to our attention that some customers believe a particular make of scooter has a 3 year warranty only to find out later it doesn't or the terms and conditions are so complex as to make the warranty worthless. Many companies actively promote that this product has a 3 year warranty at the point of sale as the reason to prefer this brand. I know of many instances where the customers were sure that a common failure (say electronic controller) is covered because they have a 3 year warranty. We certainly take no pleasure in pointing out why it is that there is no warranty on say that part. Usually these warranties are provided in several parts. The 3 year part applies only to the actual steel chassis. Might as well give a 10 year warranty. Its doesn't fail on any scooter. Meanwhile other parts are covered for far less time with ambiguous claims procedures or not at all. Particularly batteries, chargers, motors and electronics. The expensive bits that are more likely to fail. Whilst this is not illegal it certainly might be considered low on ethics at best.
Long ago we chose to cease dealing in products that are warranted this way. We take pride in our reputation as a reliable and honest business operating for the past 23 years and it just isn't worth the consumer complaints. You can be certain that the Quality Care warranty we offer will be genuine and worthwhile on products that stand the test of true quality and durability.
-----------------------------------------------------------------------------------------------------------------------------------------------------
What happens if my dealer will no longer honour the warranty or provide service and parts.
This has become a major concern in our industry as dealers and dealer networks fail or face closure. So many operators entered our industry on the back of cheap imitation or copy product and very few have survived or can cope with the amount of issues these cheaper products have. Factories have closed and so no parts or technical support may be available. Of course this is why we say deal with us. Experts in quality products since 1990. But if you didn't. No problem. Our workshops can do more than 90% of repairs or maintenance on most brands and even no name scooters. Of course there is a fee for this service but so many people tell us we are such good value.
The company does insist that its dealer shall cooperate with the end user and whilst some items that may genuinely not be warranty for whatever reason both the company and its dealers should err more generously but not exclusively to the customers benefit. Users who obviously abuse this generosity may be excluded from this policy. Accident damage or reckless tampering is of course excluded. Goodwill and cooperation between the company and user is desirable. At all times the company is aware that disabled and elderly users do rely heavily on this product and the company will endeavor to make prompt and timely repairs
The user should understand that due to the ever rising costs of suitably qualified tradesmen and running costs of vehicles along with the obvious financial constraints of the majority of users it is not commercially viable to have excess mechanics and vehicles ready and waiting whilst maintaining relatively ongoing low service charges
The company appreciates the frustrations experienced in life as a whole by some of our users and with many years of experience we can easily help you cope. However we suggest that cooperation and understanding will achieve more than a cranky outburst against the very people that are employed to assist you
The warranty is a return to base warranty and a call out fee can be charged for on site service or collection. In many instances a person may be confused about the operation of the scooter or its systems. This callout might be considered an education of the user rather than a warranty fault. In some cases and at the companies discretion the user may receive a waiver on the callout fee on up to two occasions during the warranty term. This applies to only users in the dealers local service area who purchased the scooter new. Users who obviously abuse this policy may be excluded
The company will cooperate with remote area and regional users on the following basis
The user could at all times after receiving a warranty return advice transport the scooter at the users cost to the dealer for service or repair
The user with the assistance of a local competent mechanical person or auto electrician could cooperate with the dealer in resolving most issue locally. Data suggests that almost all issues are usually of a minor nature. The company will provide parts and expert advice and may provide the postage on those parts. The company or its dealers are not liable for the users local costs
------------------------------------------------------------------------------------------------
3 Year Warranty.
It has come to our attention that some customers believe a particular make of scooter has a 3 year warranty only to find out later it doesn't or the terms and conditions are so complex as to make the warranty worthless. Many companies actively promote that this product has a 3 year warranty at the point of sale as the reason to prefer this brand. I know of many instances where the customers were sure that a common failure (say electronic controller) is covered because they have a 3 year warranty. We certainly take no pleasure in pointing out why it is that there is no warranty on say that part. Usually these warranties are provided in several parts. The 3 year part applies only to the actual steel chassis. Might as well give a 10 year warranty. Its doesn't fail on any scooter. Meanwhile other parts are covered for far less time with ambiguous claims procedures or not at all. Particularly batteries, chargers, motors and electronics. The expensive bits that are more likely to fail. Whilst this is not illegal it certainly might be considered low on ethics at best.
Long ago we chose to cease dealing in products that are warranted this way. We take pride in our reputation as a reliable and honest business operating for the past 23 years and it just isn't worth the consumer complaints. You can be certain that the Quality Care warranty we offer will be genuine and worthwhile on products that stand the test of true quality and durability.
-----------------------------------------------------------------------------------------------------------------------------------------------------
What happens if my dealer will no longer honour the warranty or provide service and parts.
This has become a major concern in our industry as dealers and dealer networks fail or face closure. So many operators entered our industry on the back of cheap imitation or copy product and very few have survived or can cope with the amount of issues these cheaper products have. Factories have closed and so no parts or technical support may be available. Of course this is why we say deal with us. Experts in quality products since 1990. But if you didn't. No problem. Our workshops can do more than 90% of repairs or maintenance on most brands and even no name scooters. Of course there is a fee for this service but so many people tell us we are such good value.
